Return & Refund Policy
Return & Refund Policy
Thank you for shopping with us. We hope you love our herbal hair oils, but if you are not completely satisfied, you may return your purchase within 15 days of delivery for a refund or exchange.
Return Window
Customers have 15 days from the delivery date to initiate a return.
Return Conditions
- The product must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (order number or receipt) is required for all returns.
- Customized or opened products are not eligible for return for hygiene reasons.
Return Process
- Contact our customer service team at info@lunisstore.com
within 15 days of delivery to request a return. - Provide your order number and reason for return.
- We will provide you with return shipping instructions and address.
- Pack the item securely in its original packaging.
- Ship the item back to us within 7 days of receiving the return approval.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Refunds will be processed within 7 business days after we receive and inspect the returned item.
- Refunds will be made to the original payment method.
- Shipping fees are non-refundable.
Exchanges
- If you would like to exchange for another product, please indicate so when requesting the return.
Damaged or Incorrect Items
- Please notify us immediately if you receive a damaged or incorrect item for prompt resolution.
If you have any questions about returns or refunds, please contact us at info@lunisstore.com